Terms & Conditions

Legal Capacity & Acceptance

You represent that you are at least 18 years of age, or the age of majority applicable in your jurisdiction, and that you have the legal capacity to enter into a binding agreement.

If you access or use the Services on behalf of an entity, you represent and warrant that you are authorised to act on behalf of that entity and to bind it to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

Nature of Services

So Wow Bag operates as an independent luxury goods business and may, depending on the nature of a particular transaction, act as a reseller, sourcing intermediary, procurement facilitator, consignor, merchant or transactional coordinator.

Our Services may include the sale and sourcing of luxury handbags and accessories, private sourcing, concierge assistance, authentication coordination, delivery arrangements, memberships and other services described on the website or agreed directly with a client.

The structure of an individual transaction may vary according to availability, sourcing requirements, logistics and the nature of the request.

General Conditions

We reserve the right, to the maximum extent permitted by applicable law, to refuse, restrict, suspend or terminate access to the Services where reasonably necessary to protect the Company, our clients, our property, our operations or the integrity of a transaction.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, provide misleading information, or use the Services for an unlawful purpose.

Headings in these Terms are included for convenience and do not affect the interpretation of the provisions.

Products & Condition

Products may be new, boutique-fresh, pre-owned, vintage or otherwise sourced through the secondary luxury market. The condition of each item is described as accurately as reasonably possible.

Pre-owned and vintage items may naturally display signs of prior use. Leather and other natural materials may exhibit variations in grain, creasing, patina, texture, colour or surface characteristics.

By purchasing an item, you acknowledge that you have had the opportunity to review the available description, photographs and condition information and accept the item on that basis.

Authenticity

So Wow Bag takes authenticity seriously and applies commercially reasonable authentication and verification procedures appropriate to the nature of the item and transaction.

Where specialist or third-party expertise is used, such expertise may form part of our assessment process. Authentication is an assessment based on the information and evidence reasonably available at the time and should not be interpreted as an absolute guarantee against every possible future disagreement or change in expert opinion.

Documentation & Accessories

Where available, an item may be accompanied by original receipts, packaging, authenticity cards, certificates or other documentation.

Documentation may be incomplete, unavailable, redacted or withheld where necessary to protect personal information, third-party privacy or confidential information.

The absence of a particular accessory or document does not, by itself, determine the authenticity or condition of an item.

Accuracy of Information

We make reasonable efforts to ensure that product descriptions, prices, photographs and other information presented through the Services are accurate and current.

Nevertheless, occasional typographical, photographic, pricing, availability or technical errors may occur. We reserve the right to correct such errors and, where appropriate, cancel or amend an affected order.

Colours and visual details may appear differently depending on lighting, photography and the display characteristics of the device used to view the website.

Purchases & Order Acceptance

An order request does not necessarily constitute acceptance of an order. An order becomes binding when payment has been accepted and the Company has issued an order confirmation or otherwise expressly confirmed the transaction.

We may decline or cancel an order where an item is unavailable, a material pricing or listing error has occurred, information supplied is inaccurate, or where cancellation is reasonably necessary for legal, compliance, security or operational reasons.

Pre-Orders

Where a pre-order or reservation is offered, the applicable deposit, payment schedule and fulfilment conditions will be communicated before the transaction is confirmed.

Unless otherwise agreed in writing, failure to complete a required balance payment within the stated period may result in cancellation of the reservation and retention of any applicable deposit to the extent permitted by law.

Pricing, Taxes & Customs

Prices are displayed in the currency indicated on the website or in the applicable transaction communication.

All prices displayed by So Wow Bag include the applicable taxes, duties, customs fees and import charges associated with delivery to the stated destination. The price presented to you is therefore the total price for the transaction, unless a different treatment is expressly stated before order confirmation.

So Wow Bag is responsible for the applicable taxes, duties and customs charges included in the stated price. You will not be asked to pay additional customs, import or similar governmental charges upon delivery for which you have not already been informed as part of the transaction.

Delivery may nevertheless be subject to delays arising from customs processing, governmental inspections or circumstances outside our reasonable control.

Payments & Finality

Payment must be made using a payment method accepted by the Company. Unless otherwise expressly agreed, payment is required before an item is released for delivery or a sourcing request is commenced.

Once a transaction has been confirmed, it may not be cancelled, reversed or disputed except where a right or remedy is required by applicable law or expressly provided by the Company.

Delivery & Risk of Loss

Delivery arrangements will depend on the nature of the transaction, destination and agreed method of fulfilment.

Where legally permitted, risk in an item passes upon physical delivery to the purchaser or to a person authorised by the purchaser to receive the item.

Where delivery is unsuccessful because of information, instructions, unavailability or other action or inaction attributable to the purchaser, additional delivery arrangements or costs may apply.

Returns & Cancellations

Unless otherwise stated for a particular product or service, purchases are considered final once confirmed.

Returns, cancellations, exchanges or refunds are subject to the applicable transaction terms and mandatory rights under applicable consumer protection law.

Nothing in these Terms is intended to exclude a right that cannot lawfully be excluded.

Private Offers

From time to time, So Wow Bag may extend private offers, promotional benefits or discount codes to selected clients or members.

Unless expressly stated otherwise, such offers are personal, non-transferable and have no cash value. They may be subject to an expiry date, minimum purchase requirements or other conditions.

We reserve the right to withdraw or invalidate an offer where it has been used improperly, duplicated or obtained through misuse.

Seller Submissions

Where the Services allow a client or seller to submit an item for consideration, the submitting party represents that they have the legal right to offer the item for sale and that the information provided is accurate to the best of their knowledge.

We may request photographs, documentation, proof of ownership, provenance information or other information reasonably required for authentication, verification or transaction purposes.

We reserve the right to decline any submission at our discretion and to discontinue a seller relationship where reasonably necessary to protect our clients, business or reputation.

Intellectual Property

Unless otherwise indicated, the website's original text, editorial content, graphics, layout, photographs, design elements and other proprietary materials are owned by or licensed to the Company.

You may not reproduce, modify, distribute, publicly display, sell or exploit Company-owned content without prior written permission, except where such use is expressly permitted by applicable law.

Brand Independence

So Wow Bag operates independently and is not affiliated with, authorised by, endorsed by, sponsored by or otherwise officially connected with any designer, fashion house, manufacturer or trademark owner whose products or names may appear on the website, unless expressly stated otherwise.

All trademarks, trade names, logos and brand identifiers remain the property of their respective owners. References to brands are made solely for identification, description, authentication, editorial and informational purposes.

Privacy & Confidentiality

We take the privacy and confidentiality of our clients seriously. Personal information provided to So Wow Bag is handled with care and used only for legitimate business, service, communication, security or legal purposes.

We seek to limit access to personal information to those who reasonably require it for the relevant purpose and take appropriate measures to protect information against unauthorised access, misuse or disclosure.

Our processing of personal information is described in our Privacy Policy, which forms part of the contractual framework governing use of the Services.

Nothing in these Terms authorises the Company to use personal information in a manner inconsistent with applicable data protection law.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the Services.

This may include loss of anticipated profit, opportunity, market value or resale value, except to the extent such liability cannot lawfully be excluded or limited.

Nothing in these Terms limits liability for matters that cannot lawfully be limited or excluded.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Company and its relevant officers, representatives and personnel from claims, losses or expenses arising from your material breach of these Terms, unlawful use of the Services, or infringement of another person's rights.

Suspension & Termination

We may suspend or terminate access to the Services where reasonably necessary because of a breach of these Terms, suspected unlawful activity, security concerns, fraud prevention, operational requirements or protection of clients and Company property.

Any provisions which by their nature are intended to survive termination shall continue to apply, including provisions concerning intellectual property, confidentiality, liability and dispute resolution.

Governing Law & Disputes

These Terms shall be interpreted and applied in accordance with the laws applicable to the Company and the relevant transaction, subject always to any mandatory rights afforded to consumers under applicable law.

Where a dispute cannot be resolved amicably, the parties may pursue the remedies available to them under applicable law and any applicable contractual dispute-resolution provision agreed for the relevant transaction.

Modifications

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or operational needs.

The latest version will be published on this page. The updated version will apply from the date stated at the beginning of the Terms, subject to any rights that cannot lawfully be affected by such changes.

Consumer Rights

Nothing in these Terms is intended to restrict or exclude mandatory consumer protection rights that apply to you under the laws of your jurisdiction.

Where mandatory law provides a consumer with a right, remedy, guarantee or protection that cannot be excluded by contract, that right remains unaffected.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force to the extent permitted by law.