Terms & Conditions
Effective Date: January 8th, 2026
Last Updated: January 8th, 2026
These Terms & Conditions (“Terms”) govern access to and use of the website(s), services, concierge offerings, resale facilitation, memberships, communications, and transactions (collectively, the “Platform”) operated by Frolance LLC, a company duly registered and incorporated under the laws of England and Wales, having its registered address at Suite C, World Trust Tower, 50 Stanley St., Hong Kong (the “Company”, “we”, “us”).
The Platform includes, without limitation, https://www.sowowbag.com, https://www.sowowbag.vip, and any affiliated pages, subdomains, or services.
By accessing or using the Platform, or by placing an order and receiving a payment or order confirmation from the Company, you (“User” or “you”) acknowledge that you have read, understood, and agree to be legally bound by these Terms, which constitute a binding agreement between you and the Company.
Legal Capacity & Acceptance
You represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction and have the legal capacity to enter into binding agreements. If you access or use the Platform on behalf of an entity, you represent that you are duly authorized to bind such entity.
These Terms incorporate by reference the following policies, each forming an integral part of this agreement:
- Privacy Policy
- Cookie Policy
- Seller Agreement (where applicable)
- eGift Card Policy (where applicable)
- NFTs Policy (where applicable)
- Pre-Order & Deposit Disclosure (where applicable)
If you do not agree to these Terms, you must immediately discontinue use of the Platform.
Nature Of Services
2.1 Intermediary Role
The Company acts solely as an independent agent and intermediary facilitating:
- sourcing of luxury goods
- resale and consignment facilitation
- concierge procurement
- coordination of authentication
- private delivery
The Company is not:
- the manufacturer
- the brand owner
- a brand affiliate
- a principal seller
- a merchant of record
Items may be sourced from individuals, collectors, dealers, boutiques, private companies, or other third parties.
2.2 No Ownership
At no time does the Company acquire legal ownership or title to any item offered through the Platform, even where the Company temporarily possesses, inspects, stores, transports, or delivers an item. Temporary custody does not constitute ownership.
For the avoidance of doubt, the Company does not act as seller or retailer unless expressly stated in writing.
General Conditions
The Company reserves the right, at its sole discretion and to the maximum extent permitted by law, to refuse, suspend, restrict, or terminate access to the Platform or Services at any time and for any lawful reason.
All content on the Platform, including text, images, photographs, graphics, layout, trademarks, logos, and proprietary materials (the “Content”), is owned by or licensed to the Company and protected by applicable intellectual property laws.
Except as expressly permitted by law or with prior written authorization, you may not copy, reproduce, modify, distribute, display, transmit, sell, license, or otherwise exploit any portion of the Platform or Content.
Headings are for convenience only and do not affect interpretation.
Products, Condition & Material Characteristics
All products and services are provided “as is” and “as available”, to the maximum extent permitted by law.
Pre-owned items may show signs of prior use. Natural characteristics of leather and other materials—including creasing, grain variation, patina, marks, odor, or surface irregularities—are inherent and do not constitute defects.
By completing a purchase, you confirm that you have reviewed and accepted the item description, images, and condition as presented.
Authenticity
The Company applies commercially reasonable authentication procedures based on expert opinion and industry standards. Authentication constitutes an opinion, not a guarantee or warranty.
Differences of opinion among brands, experts, or marketplaces do not constitute misrepresentation, defect, or breach.
Documentation & Accessories
Where available, items may include receipts, packaging, authenticity cards, or documentation obtained from third parties. The Company does not guarantee the completeness or availability of such materials.
Documentation or accessories may be redacted or withheld to protect personal data and third-party privacy in accordance with applicable data protection laws, including GDPR and UK GDPR.
The absence or redaction of documentation does not affect authenticity and does not constitute grounds for refund, dispute, or chargeback.
Accuracy of Information
While the Company endeavors to maintain accurate listings, errors or omissions may occur. Product images are illustrative only and may vary due to lighting, materials, and device displays.
The Company reserves the right to correct errors, update information, or cancel orders affected by inaccuracies, including after order submission.
Purchases & Order Acceptance
Orders may be placed through the Platform or via direct communication channels specified by the Company.
An order is not accepted until payment has been confirmed and the Company has issued confirmation or commenced sourcing, authentication, or delivery.
The Company may refuse, limit, or cancel orders due to pricing errors, availability, regulatory issues, suspected fraud, or operational considerations.
Pricing, Taxes & Customs
Prices are displayed in the stated currency and include applicable customs duties and import taxes where legally permissible.
The Company is not liable for customs inspections, regulatory delays, sanctions, embargoes, or governmental actions. Such events do not constitute breach or grounds for refund.
Payments & Finality
All payments are final and irreversible. Once payment is confirmed, the transaction is binding.
To the maximum extent permitted by law, you waive chargeback, reversal, or payment dispute rights.
Delivery & Risk of Loss
All deliveries are performed directly by the Company or its representatives.
Risk of loss transfers immediately upon physical handover to the Buyer or any person designated by the Buyer, including building concierge or security.
If delivery is delayed, refused, or unsuccessful due to Buyer action or inaction, risk transfers upon first delivery attempt, and no refund or replacement shall be provided.
Returns & Cancellations
All sales are final. No returns, exchanges, cancellations, or refunds are provided for any reason, including dissatisfaction, market changes, or delays beyond Company control, except where mandatory law requires otherwise.
Memberships (If Applicable)
Membership fees are earned upon payment and are non-refundable.
Benefits are provided “as available” and are not guaranteed in frequency, value, or continuity.
The Company may modify or terminate memberships at its discretion. Termination for violation results in no refund.
NFTS (If Applicable)
NFTs are digital tokens recorded on a blockchain and do not represent ownership of physical goods or brand rights.
NFT purchases are final and irreversible. NFTs are not investments, and no value or liquidity is guaranteed.
Wallet security and regulatory compliance are solely the user’s responsibility.
Private Offers & Discount Codes
From time to time, the Company may, at its sole discretion, offer promotional privileges or discount codes (“Private Offers”).
Private Offers are personal, non-transferable, have no cash value, and may be revoked, modified, or withdrawn at any time without notice. Unless expressly stated otherwise, Private Offers may be used once per person and may not be combined with other offers or applied retroactively.
Private Offers are non-refundable, may not be exchanged, replaced, or reissued, and do not create any right to cancellation, refund, price adjustment, or chargeback.
The Company reserves the right to refuse or invalidate any Private Offers in cases of misuse, duplication, or where required by law.
Marketing Communications
Marketing communications are optional. You may unsubscribe at any time. Transactional and legal communications will continue as required.
Data is processed in accordance with the Privacy Policy.
Submissions & Feedback
By submitting ideas or feedback, you grant the Company a perpetual, royalty-free license to use such submissions without compensation.
The Company is not obligated to review or respond to submissions.
Limitations of Liability
To the maximum extent permitted by law, the Company is not liable for indirect, incidental, consequential, punitive, or reputational damages.
Total aggregate liability shall not exceed the fees paid to the Company for the transaction giving rise to the claim.
No liability is accepted for loss of market value, resale value, or anticipated appreciation.
Indemnification
You agree to indemnify and hold harmless the Company from claims arising from:
- authenticity disputes
- ownership claims
- regulatory issues
- intellectual property claims
- payment disputes
- breach of these Terms
Termination
The Company may suspend or terminate access at its discretion. Provisions relating to liability, payments, dispute resolution, and indemnification survive termination.
Dispute Resolution & Governing Law
All disputes shall be resolved by confidential binding arbitration.
Governing law: England & Wales
Seat of arbitration: London
Class actions are waived where permitted. If any portion of this clause is unenforceable, the remainder remains in effect.
Modifications To Terms
The Company may update these Terms at any time. Changes take effect upon publication. Continued use constitutes acceptance.
Consumer Law Savings Clause
Nothing herein excludes rights that cannot be waived under mandatory consumer protection laws. Liability is limited to the minimum extent required by law.
Contact
Formal legal notices or enquiries must be submitted in writing to:
📧 data@sowowbag.vip
